Privacy Policy

Privacy Policy

Effective Date: 01/06/2025

1. Overview

This Privacy Policy sets out how ThreatShield ("we", "us", "our") collects, uses, discloses and protects your personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act"), including the Australian Privacy Principles ("APPs").

2. Scope

This policy applies to all individuals whose personal information we collect, including clients, prospective clients, suppliers, contractors, and individuals who use our website or services.

3. Collection of Personal Information

3.1 Types of Personal Information Collected:

• Full name
• Contact details (e.g., phone number, email address, residential or business address)
• Employment and professional details
• Information provided through website forms or support requests
• IP addresses and browsing behaviour (via cookies or analytics)
• Other personal information relevant to the provision of our services

3.2 Methods of Collection:

• Directly from you, including when you use our website, communicate with us, or engage our services
• From publicly available sources
• From third-party referrals or partners

4. Use of Personal Information

• To provide and improve our services
• To respond to inquiries and provide support
• To comply with legal and regulatory obligations
• To send updates, marketing materials, or invitations (you may opt out at any time)
• For internal business operations, including audits, data analysis, and research

5. Disclosure of Personal Information

We may disclose personal information to:

• Our employees, contractors and consultants
• Third-party service providers (e.g., IT, analytics, legal, accounting)
• Government or regulatory authorities where required by law
• Any other person with your consent or as otherwise authorised by law

We do not sell or rent your personal information.

6. Cross-Border Disclosure of Personal Information

We may disclose your personal information to overseas recipients, including cloud service providers, IT support services, and business partners. These disclosures may occur where necessary for the performance of our functions or activities.

Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles in relation to the information. This may include:

• Entering into binding contractual arrangements that require the recipient to comply with the APPs or equivalent standards
• Assessing the data protection laws of the recipient’s jurisdiction to confirm they are substantially similar to the protections under the Privacy Act 1988 (Cth)
• Requiring technical and organisational safeguards, such as encryption and access controls

By engaging with our services or providing your personal information, you acknowledge and consent to this overseas disclosure.

7. Data Security

We take reasonable steps to protect your personal information from:

• Misuse, interference and loss; and
• Unauthorised access, modification or disclosure.

Measures include physical security, access controls, encryption, and secure data storage.

However, to the maximum extent permitted by law, we disclaim all liability for any loss or damage arising from unauthorised access to your personal information or a failure of our data security systems that is beyond our reasonable control.

8. Access and Correction

You may request access to, or correction of, your personal information by contacting us in writing. We will respond within a reasonable timeframe and may charge a reasonable fee for access. We may refuse access or correction where permitted by law, and will provide written reasons if so.

9. Complaints

If you believe we have breached the APPs or mishandled your personal information, you may lodge a complaint by contacting us. We will respond within 30 days. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

10. Limitation of Liability

Except to the extent required by law, we exclude all warranties, guarantees, conditions and representations that may otherwise apply to this Privacy Policy or our handling of your personal information. To the maximum extent permitted by law, our liability to you for any breach of this Privacy Policy, the Privacy Act, or the APPs is limited to supplying the relevant services again or paying the cost of having the services supplied again.

We are not liable for any indirect, incidental, special or consequential loss, including loss of profits or anticipated savings, or for any loss that is not reasonably foreseeable, arising out of or in connection with the use or disclosure of your personal information.

11. Changes to This Policy

We may amend this Privacy Policy from time to time. Updates will be published on our website. We encourage you to check our website periodically.

12. Contact Us

If you have any questions or requests relating to this Privacy Policy, please contact us at:

ThreatShield Pty Ltd
Email: privacy@threatshield.com.au

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This Privacy Policy complies with the Australian Privacy Principles and is intended to be legally enforceable in Australian courts.